The 197 Customer xperience

What can an Underwater Post Office in the Pacific, a bar in Barcelona where prices fluctuate like the stock market, or a hotel with Paraglide check-ins teach us about unforgettable customer experiences? Everything.

This happens with the Cha Cha Cha Matrix: a model for Xtreme customer obsession.

Go on a whirlwind journey through all 197 countries where we touch down together to uncover bold insights and innovative strategies that transform how brands WOW their customers, create memorable moments, and inspire lasting loyalty.

Wow Customers & Transform Experiences

Forget ordinary – customers want moments that make them say “Wow!” Drawing from inspiration across all 197 countries, this keynote unlocks the secrets to bold leadership, emotional connections, and unforgettable experiences. Uncovering 20 years of WOW from underwater post offices, paraglide check-ins, and jaw-dropping moments that spark loyalty and excitement, Garrett delivers a keynote no one else can…in an hour. Get your teams ready to think bigger, act bolder, and create experiences customers can’t stop talking about.

Leadership guru, adventurer, and Southern gentleman with a touch of Jay Gatsby-Garrett Gravesen is Carpe Diem in the flesh.

Katherine Pietrantonio

Harvard

From our escapades together in Atlanta, New York, and Thailand over the last 10 years, I’ve Garrett inspire
audiences to face challenges and make a difference.

Natalie Glebova

Author, Speaker, Miss Universe

Garrett’s colorful personality and adventures in storytelling are an instant hit with all audiences. Whether in his James Bond Jay Gatsby attire, he is  sure to put on a show.

Derreck Kayango

Former CEO, Center for Civil & Human Rights

I’ve Known Garrett for 15 and
traveled with him to South Africa, Greece, and Cuba. His entertaining lessons are a guide to living life to the  fullest.

Vince Dooley

Hall of Frame Coach, Univ. of Georgia

Global Insights that Drive Growth

Growth isn’t about playing it safe – it’s about bold moves that break the mold. Enter the Cha-Cha-Cha Matrix, a game-changing framework inspired by 197 countries and unexpected industries. Discover how bold leaders fuel innovation, uncover hidden opportunities, and drive results that WOW. This is growth reimagined: daring ideas, fearless teams, and creating experiences where customers are craving to come back for more.

PROGRAM TAKEAWAYS

Leaving this program, your audience will

01

Global Insights, Local Transformation: Leverage insights from 197 countries to fuel growth and reimagine customer experiences.

02

Master the Cha-Cha-Cha Matrix: Empower teams to take bold, unforgettable steps to Wow and win customers.

03

Delight through the 5 Senses: Redefine experiences by creating multi-sensory surprises that captivate and inspire loyalty.

04

Discover Growth Far Beyond: Spot unexpected customer insights from other industries to spark innovation and drive results.

05

Leverage the “Peak End Rule: Craft unforgettable moments that customers remember, share and rave about forever.

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This talk is available as a customized version. Get in touch with Garrett and his team today.

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The 197 Customer xperience

Wow Customers & Transform Experiences

Leadership guru, adventurer, and Southern gentleman with a touch of Jay Gatsby-Garrett Gravesen is Carpe Diem in the flesh.

From our escapades together in Atlanta, New York, and Thailand over the last 10 years, I’ve Garrett inspire audiences to face challenges and make a difference.

Garrett’s colorful personality and adventures in storytelling are an instant hit with all audiences. Whether in his James Bond Jay Gatsby attire, he is sure to put on a show.

I’ve Known Garrett for 15 and traveled with him to South Africa, Greece, and Cuba. His entertaining lessons are a guide to living life to the fullest.