The 197 Customer Xperience
Global Insights that Captivate Customers and Drive Growth.
If your focus is: Customer Experience & Unique Insights
Having visited all 197 countries, 1,000 cities, and flown over 1,000,000 miles, Garrett knows what makes experiences unforgettable. From an Underwater Post Office to the Tequila Train Express, he reveals how to surprise, delight, and spark loyalty.
In this keynote, he introduces the Cha-Cha-Cha Matrix: a bold framework that helps anyone design “Wow” experiences that captivate customers and shatter expectations. With eye-opening strategies from a stock market bar in Barcelona to a paraglider check-in hotel, he equips leaders to reimagine touchpoints and turn every customer interaction into a catalyst for growth.
This keynote unlocks bold insights and a unique CX Matrix that combines structured steps and spontaneous flair to transform how individuals and teams can deliver customer experiences that are unexpected, unforgettable, and deeply personal. This keynote will ignite boundless opportunities for innovation and growth that will have customers craving for more.
Create the Unforgettable
key takeaways
5.
Global insights, Local Transformation – leverage insights from every country to ignite transformation
4.
Structured & Spontaneous-Map the opportunity zones for unexpected touchpoints
3.
Inspire Innovation by pushing further, thinking bigger, and acting faster
2.
Learn the 4 types of Inspired Innovators and opportunity with each
1.
Cha-Cha-Cha Matrix- Discover a framework to reimagine the customer experience as a catalyst for growth
perfect For these audiences
*Courageous Companies.
*Industry Associations
*Dynamic Conferences
*Recognition Programs
*YPO & EO Events
*Franchises
*Entrepreneurs
*Client Events
*Leadership Retreats
*Sales Kickoffs
*AI Opening Keynotes
*Strategy Kickoffs
-Derreck Kayango
Former CEO, Center for Civil & Human Rights
Garrett's colorful personality and adventures in storytelling are an instant hit with all audiences. Whether in his James Bond or Jay Gatsby attire, he is sure to put on a show.
-Vince Dooley
Hall of Frame Coach, Univ. of Georgia
I've known Garrett for 15 years and traveled with him to South Africa, Greece, and Cuba. His entertaining lessons are a guide to living life to the fullest.
-Natalie Glebova
Author, Speaker, Miss Universe
From our escapades together in Atlanta, New York, and Thailand over the last 10 years, I've seen Garrett inspire audiences to face challenges and make a difference.
-Katherine Pietrantonio
Harvard
Leadership guru, adventurer, and Southern gentleman with a touch of Jay Gatsby, Garrett Gravesen is Carpe Diem in the flesh.
A They’ll Never Forget
At every keynote, one audience member has a bold dream brought to life. It’s an unforgettable surprise that proves courage is contagious—and inspires everyone in the room to pay it forward
